Production Manager, Austchilli Pty Ltd
To whom this may concern,
This document is a testimonial for the professional work Carol has conducted within our company at Austchilli. Carol was contracted 6 years ago to fast track systems for our newly implemented retail processing line.
Carol guided our team through the SQF and HACCP requirements. This commenced in assistance with the initial product formulations and testing regimes, through to the operations of process controls with staff and systems development.
This also included system upgrades with changes to the standards, including document control and internal auditing.
Customer visits and external audits is where Carol excelled. Our site achieving a rating of Excellence in our last audit.
Carol ensured our company complied and supported with a well-structured corrective action process. Carol was also a key person in guiding our team to implement ‘High Risk’ compliance.
For the last two years Carol has overseen our entire site with best practice of Quality standards in all divisions of our company. Carol has developed systems to action customer requests with heat testing of our chillies, product testing and coaching and educating our teams and developing a structured process to action customer complaints that details root cause analysis.
Carol is a very professional individual that consistently delivers above expectations.
August 28, 2014 Scott was Carol's client